There is no question that vendors that don’t offer software-as-a-service (SaaS) products are risking market share. It’s been true in almost every market, where disruptive companies such as Salesforce ...

Zendesk today announced that its popular help desk offering, which is used by Sony and Twitter among others, will become more worthwhile for large organizations with an enterprise plan scaled up for ...

Zendesk, a SaaS help desk solution, has reached a milestone: the company now has more than 5,000 customers using its platform. Launched in 2008, Zendesk offers a web-based, SaaS-delivered help desk / ...

Leveraging LANDesk's years of Service Desk development and customer experiences to introduce a pre-configured SaaS Service Desk solution, LANDesk Service Desk FAST START provides enhanced ...

If there’s one department that gets labeled as complicated, it’s usually IT. Information technology departments deal with complex systems and detail-oriented tasks that other groups within large ...

5 Tips For Choosing the Right Help Desk Solution for Your Small Business Customer touch points are far and few between during a pandemic. A key area for customer interaction is your help desk, here's ...

BOSTON--(BUSINESS WIRE)--AppNeta, the leader in performance and availability insight for business-critical web applications, today announced application extensions for Desk.com and Zendesk with its ...

As part of a product upgrade, a company that sells web-based applications for managing IT infrastructure has added directory integration to one of its products to simplify user sign-on. ManageEngine, ...

Salesforce.com (CRM) unveiled a series of important enhancements to its Software-as-a-Service (SaaS) service-desk management capabilities this past week. The enhancements were aimed at helping ...

Today, Deskpro, provider of the secure AI-powered help desk platform, announced the launch of Deskpro Private, making AI-powered help desk capabilities available to industries with stringent security ...

Half the battle with properly managing IT infrastructure and applications is adhering to best practices. The other half? Putting technology in place to automate, monitor and speed problem resolution.