IVR的全称的Interactive Voice Response，就是我们经常说的电话语音菜单。FreeSWITCH支持非常强大的语音菜单──你可以写简单的XML，或更灵活的Lua，当然还有Event Socket，Erlang Socket等等。 这里，简单介绍一下XML。其实语音菜单说来也简单，说难也难。让我们先来一个 ...

IVR is one of the most elegant tools businesses have to manage calls. Learn the basics and how it can help you serve customers better. Interactive Voice Response (IVR) systems are invaluable, creating ...

Members of Pew Research Center’s American Trends Panel (ATP) complete all surveys online. Our goal was to determine whether adding the option to complete surveys through inbound interactive voice ...

Zappix, a provider of visual IVR and mobile app authoring technology, is now offering a big data analytics suite as part of its Visual IVR platform. The Zappix system allows companies to provide ...

Conversational IVR is so much more than just a programmed voice bot. When properly implemented, it can have real benefits for customer support. Conversational IVR uses natural language processing and ...