With the growing interest in adopting best practices across IT departments, particularly according to standards such as the Information Technology Infrastructure Library (ITIL), many organizations are ...

As public-sector organizations look to improve their IT processes and IT Service Management (ITSM) maturity, many are implementing ITIL best practices. ITIL stands for Information Technology ...

On the C-SPAN Networks: Institute for Critical Infrastructure Technology has hosted 2 events in the C-SPAN Video Library; the first program was a 2016 Forum. Most appearances with Parham Eftekhari (3) ...