The growth of mobile and web financial services has providers of interactive voice response scrambling to offer new technology in an attempt to infuse usability into the traditional contact center.

Businesses have been using voice broadcasts and interactive voice response (IVR) for years to automate tasks like customer appointment reminders and delivery confirmations. They can be powerful tools ...

British messaging services provider HTK has launched a new Web-based marketing platform that provides a unified and personalized approach to customer interaction. HTK Horizon delivers a more effective ...

Members of Pew Research Center’s American Trends Panel (ATP) complete all surveys online. Our goal was to determine whether adding the option to complete surveys through inbound interactive voice ...

The growth of mobile and Web financial services has providers of interactive voice response scrambling for new technology in an attempt to infuse usability into the traditional contact center. For ...

(MENAFN- EIN Presswire) Call Loom delivers 95% call delivery success, buyer scoring, and IVR routing to drive scalable inbound lead performance. CA, UNITED STATES, June 20, 2025 /EINPresswire / -- ...

Nuance Communications today announced Nuance Complete Care, an integrated inbound/outbound, multichannel solution for the customer care call center. Nuance Complete Care integrates inbound interactive ...

Billtrust, the leader in Customer Centric Billing, today announced the debut of IVR (Interactive Voice Response) technology to its suite of billing services. The new IVR system, which includes Inbound ...

SpeechTEK 2009 took place alongside CRM Evolution '09; for a look at destinationCRM's complete coverage of both shows, click here. For all the live-twittering, follow @CRMe09 on Twitter, or see all ...

A new report by independent market analyst Datamonitor reveals the North American market for hosted outbound integrated voice response (IVR) services is set to more than double from an estimated $213 ...