“Press 1 for accounts; press 2 for technical support; press…” Interactive voice response systems have permeated almost all aspects of customer experience, but getting IVR right is tougher than it ...

An IVR system may seem impersonal, but when combined with AI it can help resolve problems and provide better customer service round the clock. Has a ubiquitous voice prompt ever captured your ...

With increasing automation and advancements in technology, it has become essential for businesses to move towards IVR. A multilevel IVR is an automated call response system that acts as an ...

Communication is an important asset for all startups, especially stockbrokers) as most of the business happens over a phone call - taking orders or talking to customers. Today, there are many channels ...

Ambarish Gupta, CEO and Founder of Knowlarity, explains that IVR is defined as telephony technology that is used to allow interaction between humans and a computer through the use of voice and tones ...

HOUSTON--(BUSINESS WIRE)--TeleVoice, a provider of customized telephony applications, announced that Ewing, N.J.-based Cenlar FSB, a leading mortgage loan servicing provider, has implemented its ...

Studies conducted by research company JD Power & Associates indicates that interactive voice response (IVR) accounts for 27% of US customers’ total call experience. From a South African perspective, ...

Enterprises in the financial services industry are increasingly reliant on superior service to differentiate. Consumers expect to be served quickly and effectively when they call customer support. If ...

June 19, 2008 — Pronexus Inc. announced today that Customer Interaction Solutions magazine has named VBVoice 5.5 as a recipient of a "2008 IP Contact Center Technology Pioneer Award" and that ...

This week on the VO School Podcast we’re doing something a little different. I’ve invited four successful voiceover actors to share with us how they find work. In part one of a two-part series, we ...