Verizon Business has added IP-enabled speech services to its portfolio to help enterprises offer improved self service to their customers with a minimal investment. The new capability, provided by ...

Zappix, a provider of visual IVR technology and mobile app authoring, has released an improved visual IVR app–building platform to help even nontechnical users build and maintain their own mobile and ...

Netxcell announced the launch of its Single IVR (Interactive Voice Response) advanced technology platform. The Single IVR system enables corporates, telecom subsrcibers and anyone using the system to ...

9 Reasons a Hosted IVR Beats Managing Your Own System Your email has been sent If you provide customer service over the phone, you need an IVR system. Discover why a hosted IVR can save time, cut ...

Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, and back-office solutions, today announced it has completed the acquisition of Voxeo ...

Does Cloud IVR Integrate as Quickly as It Deploys? Your email has been sent Cloud IVR can give you access to valuable data through integrations, if you know how to ...

CHICAGO, IL--(Marketwired - Nov 5, 2014) - Today from BOOTH 614 at the ICMI Contact Center Demo and Conference, Enghouse Interactive announced the launch of Mobile IVR Navigator, an innovative new ...

IVR systems are ubiquitous in the world of customer service but up until now those employing were relying primarily on customer response to address any technical issues within their platform. But now ...

Gartner has revealed its "Magic Quadrant for IVR and Enterprise Voice Portals, 2006," earmarking Avaya, Genesys Telecommunications Laboratories, Intervoice, and Nortel as leaders of the market.

Shoura Business Group, a Qatari technology & innovation driven SME has announced the launch of its innovative and patented, automation platform, Smart Communications and Analytics Learning Engine ...